Will AX014ANC cable box wipe out all my stored media?

At Xfinity's suggestion, I ordered a new cable box to replace the old DVR box that Xfinity provided. When I installed it, all my recorded media was gone. How do I get it back?

Responses

XfinityMartyR

Official Employee

•

1.9K Messages

1 month ago

z34jcm Here is an article that describes what happens during the process. What happens to your DVR recordings when you move or exchange your equipment?

2

0

It's too bad I was not made aware of the potential locations of the recordings. I received the new AX014ANC TV box with no real instructions. I installed the box and made it operational. I then returned the old TV box (which I think was an X1 box) to my local Xfinity store. Had I known that some of the recordings were resident in the old TV box, I could have done something before turning the box in on 2/1/25. Some newer recordings are available now, but the older ones-the ones that I want to view now-are gone.

Xfinity should provide more detailed instructions with replacement boxes they send to their customers.

Like

Reply

1 month ago

0

XfinityJosephA

Official Employee

•

1.6K Messages

z34jcm we will be more than happy to pass along your feedback. Hopefully you can build up a collection of new recordings! Also keep in mind recording are designed to last about a year https://www.xfinity.com/support/articles/x1-dvr-overview

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 month ago

0

X1

z34jcm

Will AX014ANC cable box wipe out all my stored media?

Was this helpful?

XfinityMartyR

z34jcm

XfinityJosephA

New to the Community?