Will AX014ANC cable box wipe out all my stored media?

At Xfinity's suggestion, I ordered a new cable box to replace the old DVR box that Xfinity provided. When I installed it, all my recorded media was gone. How do I get it back?

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XfinityMartyR

Official Employee

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2.7K Messages

9 months ago

z34jcm Here is an article that describes what happens during the process. What happens to your DVR recordings when you move or exchange your equipment?

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It's too bad I was not made aware of the potential locations of the recordings. I received the new AX014ANC TV box with no real instructions. I installed the box and made it operational. I then returned the old TV box (which I think was an X1 box) to my local Xfinity store. Had I known that some of the recordings were resident in the old TV box, I could have done something before turning the box in on 2/1/25. Some newer recordings are available now, but the older ones-the ones that I want to view now-are gone.

Xfinity should provide more detailed instructions with replacement boxes they send to their customers.

9 months ago

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XfinityJosephA

Official Employee

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2K Messages

z34jcm we will be more than happy to pass along your feedback. Hopefully you can build up a collection of new recordings! Also keep in mind recording are designed to last about a year https://www.xfinity.com/support/articles/x1-dvr-overview

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9 months ago

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z34jcm

Will AX014ANC cable box wipe out all my stored media?

XfinityMartyR

z34jcm

XfinityJosephA

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