Visitor

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1 Message

Sunday, June 29th, 2025

Wifi issue

My tv remote won't work to change channels or use the mic. Sometimes it does and then my TV will just shut off 

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Expert

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112.1K Messages

1 month ago

Topic moved here to the TV help section for assistance. 

Official Employee

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1.9K Messages

29 days ago

That can definitely be frustrating and we can help! Do you know which voice remote you have? 

 

Press a button on the remote. If the LED does not flash at all, or flashes red five times, this is an indication that the batteries are very low and should be replaced.

If you’re still experiencing issues, you may need to try a factory reset.

 

If you know what type of remote you have, you can perform a factory reset based on the remote. See each model's reset instructions here

 

If you are not sure which voice remote you have, you can identify yours here. 

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