Visitor
•
1 Message
Wifi issue
My tv remote won't work to change channels or use the mic. Sometimes it does and then my TV will just shut off
Visitor
•
1 Message
My tv remote won't work to change channels or use the mic. Sometimes it does and then my TV will just shut off
EG
Expert
•
112.1K Messages
1 month ago
Topic moved here to the TV help section for assistance.
0
0
XfinityEva
Official Employee
•
1.9K Messages
29 days ago
That can definitely be frustrating and we can help! Do you know which voice remote you have?
Press a button on the remote. If the LED does not flash at all, or flashes red five times, this is an indication that the batteries are very low and should be replaced.
If you’re still experiencing issues, you may need to try a factory reset.
If you know what type of remote you have, you can perform a factory reset based on the remote. See each model's reset instructions here.
If you are not sure which voice remote you have, you can identify yours here.
0
0