Visitor
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1 Message
WiFi cable box stopped working
Error RDK-03117. The box will not produce any output. When trying the remote the only output I am getting is the error above. Powered down and up the box multiple times, it comes to the last channel, it shows the name for a second and after that it goes blank. The tv is fine with other devices on any of the hdmi ports I’m trying.
XfinityAdrienne
Official Employee
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1.1K Messages
10 days ago
Hey there, @Rotarur! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the wifi cable box not responding. I know you mentioned previously you restarted the box itself, did you restart your gateway Internet modem too? If not, I would recommend attempting that and seeing if that helps the connection the box. Please let us know if you that helps.
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