U

Visitor

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1 Message

Fri, Apr 2, 2021 12:23 AM

Why is my remote so slow?

There is a several second lag time when using my remote. I’ve replaced the batteries, but no change. 

Official Employee

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317 Messages

7 m ago

Hello, @user_35bb79! I'm sorry to hear about the latency with your remote, especially after trying to change the batteries. We have a few tricks up our sleeve that we can try before looking into getting a new one out to you. Please send me a Message with the full name of the Account Owner and yourself, if different, as well as the full address on file. You can send a message by clicking on the Chat Bubble icon in the upper right corner and search "Xfinity Support." Thanks!

Rustyben

Expert

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24.1K Messages

7 m ago

on a smart device run the Xfinity TV remote app. you can use the app like your own remote but it is connected directly to the internet. If it is much faster in response then you know your upstream signal (sent from the set top box to Comcast servers) is not getting a good signal level and that can be fixed. problem can be outside your home to Comcast servers or in the home wiring.

Visitor

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1 Message

1 m ago

Our X1 system has delay on receiving remote control signals. batteries are fresh. remote control signal is received immediately however there is a major delay on X1 box In addition vent system goes slow subtitles run faster.

I have turned the X1 box off and disconnect the cable however it’s a temporary fix and then goes back to be  slow within the next few hours.

What to do?

Visitor

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1 Message

1 m ago

I have the exact problem. This has been going on for about a month now - no fix.

Official Employee

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552 Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand the frustration. Have you attempted to unpair the remote from your cable box and re-pair it yet? If you tell me the model of the remote I can help provide instructions on how to do so if you haven't already tried that. 

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