JLP57's profile

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3 Messages

Thursday, August 29th, 2019 6:00 PM

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Why has the amber LED on my X1 DVR been on recently while watching TV?

During the last few days when watching TV , the amber LED on my DVR comes on and stays on. Any ideas why?

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New Poster

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8 Messages

5 years ago

This worked for me, too. Changing the brightness of Power LED fixed it. Thank you.

New Poster

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3 Messages

5 years ago

THIS WORKS but it comes back next day.
Settings>device settings>device lights>Here I changed the power lights to lower, and the orange light is off. Comes back though.

New Poster

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1 Message

5 years ago

That worked for me!

New Poster

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8 Messages

5 years ago

Sadly, it returned for me, but after modifying brightness, it goes away. I am sure it will come back again, but at least now I know how to get rid of it at least temporarily

New Poster

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3 Messages

5 years ago

Yes mine returned as well. It’s annoying.

New Poster

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3 Messages

5 years ago

This is not a permanent fix but if you are tired of looking at that amber light go to settings, device settings, device lights, power light brightness and select you don't have to change anything just exit and the lights go out until the next update if they would just add that sequence to their coding we wouldn't have to do that manually

New Poster

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6 Messages

5 years ago

Funny you mention the cable work being done because that’s when mine started also when they were working down the street ...😳

New Poster

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2 Messages

5 years ago

The data light on my box was red but thanks to your suggestion about changing the brightness back to zero and then reset to level one did the trick for now. That light has been annoying me for two weeks! Thank you so much for your helpful post.

New Poster

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1 Message

5 years ago

It means you bill is due

New Poster

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2 Messages

5 years ago

Recycled power light brightness. Amber light went off!

New Poster

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1 Message

5 years ago


Thank you for the suggestion to reset the Device Lights.  I set the clock and the Power button to the lowest level and the amber Data light finally went off.  I am hoping this does the trick for good, because unplugging the box and restarting helped only temporarily.  

Regular Visitor

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9 Messages

5 years ago

My take on this Data light issue?  I have my X1 box set to take it's daily update between midnight and 1am.  I believe my X1 box isn't taking the update which throws the Data light on.  The reason I think this is because my X1 seems to work ok with the Data light on (so I was ignoring the data light) but after a few days, the menus start acting goofy, slowing down.  The Fast Forward starts to get a few second delay and everything seems to lag.  So, I reboot the box.  The Data light goes out and the X1 box works perfectly again.  Until the power saver kicks in and you turn on the box, back comes the data light.  Bottom line?  I think Comcast sends down an update and my box (and others) don't answer the call tripping the Data light.  After a few days of ignoring the issue, the X1 box starts acting weird requiring a forced reboot.  

Frequent Visitor

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6 Messages

5 years ago

How would we proceed to get a box shipped with shipping charges waived.  What do you need from me?

Gold Problem Solver

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18.9K Messages

5 years ago


@Emtronics wrote:

My take on this Data light issue?  I have my X1 box set to take it's daily update between midnight and 1am.  I believe my X1 box isn't taking the update which throws the Data light on.  The reason I think this is because my X1 seems to work ok with the Data light on (so I was ignoring the data light) but after a few days, the menus start acting goofy, slowing down.  The Fast Forward starts to get a few second delay and everything seems to lag.  So, I reboot the box.  The Data light goes out and the X1 box works perfectly again.  Until the power saver kicks in and you turn on the box, back comes the data light.  Bottom line?  I think Comcast sends down an update and my box (and others) don't answer the call tripping the Data light.  After a few days of ignoring the issue, the X1 box starts acting weird requiring a forced reboot.  


Apologies . There is no cost to replace your box for another at any of our retail locations, or we can ship you a replacement box and waive the shipping charges, just let us know what you would like to do so we can make this right for you.  Thanks for your patience.    

Gold Problem Solver

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18.9K Messages

5 years ago


@showbizmanager wrote:

How would we proceed to get a box shipped with shipping charges waived.  What do you need from me?


I can start that process for you. Thanks for your patience.  

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