JLP57's profile

New Poster

 • 

3 Messages

Thu, Aug 29, 2019 6:00 PM

Why has the amber LED on my X1 DVR been on recently while watching TV?

During the last few days when watching TV , the amber LED on my DVR comes on and stays on. Any ideas why?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

drbrake

Contributor

 • 

21 Messages

2 y ago

Still can't figure out how to send a PM to Ell

 

???

davstone

Contributor

 • 

30 Messages

2 y ago

I have noticed if I hit A on Remote--> Troubleshooting-> First box RESTART will turn it off until the next day.   Obviously, I forgot to say I'm having the same problem.

JodieNJ

Regular Contributor

 • 

193 Messages

2 y ago

Fixes that work:

- put the box behind something so you don’t see the lights or

- Get a new, different model box.
drbrake

Contributor

 • 

21 Messages

2 y ago

What is the fix that worked???

drbrake

Contributor

 • 

21 Messages

2 y ago

No don't see the "send message"  box

drbrake

Contributor

 • 

21 Messages

2 y ago

Tried the changing the lights settings  from 3 of 3 to 2 of 3 and then back to 3 of 3

thelight went out but came back on the next day.

New Poster

 • 

3 Messages

2 y ago

Really that’s the Comcast employees answer. Replace the box for one without the light. There goes all your recordings on DVR

New Poster

 • 

2 Messages

2 y ago

Oddly, I went to device settings, then device lights. I turned the light to zero, it went out. When I turned the setting back to 1, the light stayed off. Who knew?
lesmikesell

Valued Contributor

 • 

527 Messages

2 y ago


@Billh129 wrote:
Really that’s the Comcast employees answer. Replace the box for one without the light. There goes all your recordings on DVR

When you swap an X1 DVR you don't lose your cloud recordings.  That is your last 60 hours  of recordings made in the last 6 months will still be there (although the cloud version will only have stereo audio).   And, you don't need to replace the box to get rid of lights - most or all of them have a setting to turn the lights off if they bother you.

 

JodieNJ

Regular Contributor

 • 

193 Messages

2 y ago

You tell people with confidence that they will keep their last 60 hours of recordings, and I can tell you for a fact that when I swapped my box last week, I only had 15 hours of my 60+ hours of recordings and Comcast couldn’t help me.
lesmikesell

Valued Contributor

 • 

527 Messages

2 y ago

I also included 'made in the last 6 months'.  Was that true for your recordings that were not saved?  What you see online at https://www.xfinity.com/stream/recordings should be the clould copies if you want to check before swapping a box out.

drbrake

Contributor

 • 

21 Messages

2 y ago

Light stays out only until next time you turn the box off and on thenit is back

lesmikesell

Valued Contributor

 • 

527 Messages

2 y ago

Unless you have one of the boxes with a clock and you use it, just go into settings and turn all the lights off.

pmell20

Contributor

 • 

43 Messages

2 y ago

I had the same issue and each time I called Xfinity, I was told data is transmitting.  Not sure why we need to see a light to know this?

My solution was to take a piece of black duct tape and paste it over the light.  
no more annoying light.  11/11/19

New Poster

 • 

2 Messages

2 y ago

The light has gone by itself.

New to the Community?

Start Here