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JLP57
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3 Messages

Thursday, August 29th, 2019 6:00 PM

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Why has the amber LED on my X1 DVR been on recently while watching TV?

During the last few days when watching TV , the amber LED on my DVR comes on and stays on. Any ideas why?

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5 years ago

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Danimal22

New Poster

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2 Messages

5 years ago

Your DVR recordings could be full and once you delete done to make space the light should go off... It's a data light used to indicate multiple things. Hope this does your light issue

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DB256

New Poster

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1 Message

5 years ago

This worked for me; turning the device lights down.. THANKS!

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drbrake

Contributor

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24 Messages

5 years ago

Thanks for suggestion  but my DVR is only 5%  full  so that is not it.

 

 

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JodieNJ

Contributor

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193 Messages

5 years ago

I took a drive over to my Comcast store in Turnersville, New Jersey, and picked up a 4K DVR. It works fine on my 1080p high DEF TV.

Problem solved.

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Emtronics

Regular Visitor

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9 Messages

5 years ago

@JodieNJ wrote:
I took a drive over to my Comcast store in Turnersville, New Jersey, and picked up a 4K DVR. It works fine on my 1080p high DEF TV.

Problem solved.

Was there a charge to upgrade?  

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JodieNJ

Contributor

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193 Messages

5 years ago

No. No charge at all!

The only downside is that if you have a lot of recordings, you will lose most of them.

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Emtronics

Regular Visitor

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9 Messages

5 years ago

@JodieNJ wrote:
No. No charge at all!

The only downside is that if you have a lot of recordings, you will lose most of them.

No not really.  Most recordings are stored in their cloud.  I replaced my box last year and I had most of my saved recordings back.  I had 140 episodes of a sitcom and got back 65 of them.  Some were lost but everything else came back including all the series recordings I have set. 

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JodieNJ

Contributor

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193 Messages

5 years ago

@Emtronics wrote:
@JodieNJ wrote:
No. No charge at all!

The only downside is that if you have a lot of recordings, you will lose most of them.

No not really.  Most recordings are stored in their cloud.  I replaced my box last year and I had most of my saved recordings back.  I had 140 episodes of a sitcom and got back 65 of them.  Some were lost but everything else came back including all the series recordings I have set. 

I had about 65 recordings and was only able to recover 15 of them. I called and talked to different tiers of help, and was told they could do nothing.

 

 

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TommyG1814

New Poster

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1 Message

5 years ago

Thanks for the update. That data light was driving us crazy! Your fix worked like a charm. Thanks again.

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drbrake

Contributor

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24 Messages

5 years ago

Still can't figure out how to send a PM to Ell

 

???

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davstone

Contributor

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30 Messages

5 years ago

I have noticed if I hit A on Remote--> Troubleshooting-> First box RESTART will turn it off until the next day.   Obviously, I forgot to say I'm having the same problem.

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JodieNJ

Contributor

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193 Messages

5 years ago

Fixes that work:

- put the box behind something so you don’t see the lights or

- Get a new, different model box.

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drbrake

Contributor

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24 Messages

5 years ago

What is the fix that worked???

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drbrake

Contributor

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24 Messages

5 years ago

No don't see the "send message"  box

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drbrake

Contributor

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24 Messages

5 years ago

Tried the changing the lights settings  from 3 of 3 to 2 of 3 and then back to 3 of 3

thelight went out but came back on the next day.

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