Visitor
•
1 Message
Why does my cable box keep randomly changing the channel to NBC throughout the day and after daily updates?
I was just watching CNN and having missed a story I rewound it to the point I needed (about 3 minutes back). I hit play and instead of playing the CNN feed that had been on for over an hour, it automatically changed channels to NBC's feed, thus erasing my ability to see what I wanted. This random switching to NBC (a Comcast company owned channel) happens often and also after every single daily update. It is never any other channel other than NBC. I am [Edited: "Language"] that I couldn't see the news item and have no idea if it will replay. The DVR is supposed to allow for such things. But on top of that the reset to NBC after every single daily update as well as random instances is rather suspicious considering the Comcast/NBC connection.
XfinityMatthew
Official Employee
•
1.1K Messages
5 months ago
Hello user_leko8w , That is quite an odd issue. You mentioned it does this after updating. Does your box randomly reset itself every day?
The playback rewind feature unfortunately is only for the channel you are on when watching live TV. So if the channel changes it starts fresh from when that channel got changed. The DVR only applies to recordings. So if you had recorded the CNN broadcast and went back it would let you rewind.
Regardless we will want to figure out what is happening with the box. Have you gotten any error messages that have popped up when this happens?
0
0
user_76zera
New Poster
•
2 Messages
28 days ago
It’s not an “odd” issue as the comcast tech says. I’ve been dealing with this for TWO YEARS. Spent at least 10 hours on phone with CS, multiple new boxes, tech visits to house. Nothing. Just happened again this morning. No one knows and more importantly no one cares. Live with it or go to sling tv.
3
0