Why do the movies I have marked as having been "Watched" become unmarked repeatedly?

What is the purpose of being able to mark a movie as having been "Watched" when that designation ultimately disappears?

When X1 first appeared I found it extremely useful to mark movies I'd watched as having been "Watched" - I have seen countless titles over the years and at my age it is getting harder and harder to remember the ones I've seen.

But over the last couple of years, I have noticed that the movies I have marked as "Watched" no longer carry that designation—no matter how many times I redesignate them. I have marked hundreds of movies as having been "Watched" only to have that designation disappear some weeks later.

It is more than frustrating. Am I being manipulated? Toyed with?

Why do we have the ability to mark movies as having been "Watched" if that designation can randomly be removed by the X1 system?

What is the purpose?

Why allow us to mark movies if that designation becomes meaningless in the long run?

Responses

XfinityThomasA

Official Employee

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1.9K Messages

5 days ago

Thank you for letting us know, L1ngus - We appreciate the opportunity to help! I'd like to ask a few questions to gain a better understanding and we'll work together towards a resolution. How long after watching do the movies marked as watched disappear? Can you provide a few examples of the programs impacted? Thank you!

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L1ngus

Contributor

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276 Messages

It's random. It applies to ALL the movies I have watched over the years. As an "Official Xfinity Employee" you must know that X1 automatically marks movies/TV show episodes as having been watched as you watch them and it also gives you the option of marking movies/shows as having been watched manually. It is extremely useful as it is impossible to remember everything I have watched over the decades I have been a Comcast cable customer. But not all the movies/shows I have marked as having been watched do not remain marked permanently. I can't count how many times I have remarked a movie or show only to have it randomly become unmarked again and again and again. Give it a try yourself. Get out your Xfinity remote, open the onscreen guide and start marking all the movies you have watched as having been watched and give it some time - they will randomly become unmarked over time. Guaranteed.

Why does the X1 system give us the ability to mark moves/shows if that designation will ultimately be removed?

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21 hours ago

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L1ngus

Why do the movies I have marked as having been "Watched" become unmarked repeatedly?

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XfinityThomasA

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