why do I get random pixellation on shows but NEVER during commercials

Hi! Thanks for posting here in the forums. I understand that you're experiencing pixelation while watching live TV. To help narrow down the cause, I have a few questions:

• Does the pixelation occur on specific channels, or is it happening across all channels?
• How frequently does it happen? Is it constant, intermittent, or only at certain times?
• Are all of your TV boxes affected, or is the issue only occurring on one device?
• Are you watching through a TV box or streaming the content through an app?

The answers to these questions will help us better diagnose what's causing the issue and determine the next troubleshooting steps.