Skip to main content

    Support

    Offers

U
user_2pibxv
1st Topic

3 Messages

Friday, July 5th, 2024 2:11 PM

Closed

Why can't I record the music choice channel

I am given the option to record Music Choice channel, and I have space on my DVR, but when I select RECORD, it doesn't do it. 

Question

 • 

Updated 

10 months ago

120

3

0

Accepted Solution

XfinityBenjaminM

Official Employee

 • 

2K Messages

10 months ago

 

user_2pibxv Hello! Thank you for reaching out to us here on our Community Forum. Unfortunately, your X1 DVR cannot record music on that channel. We are sorry for any confusion.

 

2

0

user_2pibxv

3 Messages

It wasn't always that way. I have recorded the Christmas music before. It was nice to have it available to listen to at ANY time of the year.

I'm sad that Xfinity has changed their policy.

I appreciate you taking the time to reply.

10 months ago

0

XfinityJoe

Official Employee

 • 

747 Messages

@user_2pibxv our pleasure. Have a wonderful day! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

Accepted Solution

Andyr1

Gold Problem Solver

 • 

8K Messages

10 months ago

The music channels have never been recordable, probably due to copyright issues. Not sure if X1 even has the ability to disable record on a channel-per-channel basis or not.

0

Accepted Solution

Andyr1

Gold Problem Solver

 • 

8K Messages

10 months ago

That didn't come out quite right. What I meant is for the interface to not show a record option.

1

forum icon

New to the Community?

Start Here