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user_2pibxv
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3 Messages

Friday, July 5th, 2024 2:11 PM

Why can't I record the music choice channel

I am given the option to record Music Choice channel, and I have space on my DVR, but when I select RECORD, it doesn't do it. 

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2 months ago

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XfinityBenjaminM

Official Employee

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1.4K Messages

2 months ago

 

user_2pibxv Hello! Thank you for reaching out to us here on our Community Forum. Unfortunately, your X1 DVR cannot record music on that channel. We are sorry for any confusion.

 

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user_2pibxv

3 Messages

It wasn't always that way. I have recorded the Christmas music before. It was nice to have it available to listen to at ANY time of the year.

I'm sad that Xfinity has changed their policy.

I appreciate you taking the time to reply.

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2 months ago

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XfinityJoe

Official Employee

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457 Messages

@user_2pibxv our pleasure. Have a wonderful day! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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Accepted Solution

Andyross

Gold Problem Solver

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7.9K Messages

2 months ago

The music channels have never been recordable, probably due to copyright issues. Not sure if X1 even has the ability to disable record on a channel-per-channel basis or not.

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Accepted Solution

Andyross

Gold Problem Solver

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7.9K Messages

2 months ago

That didn't come out quite right. What I meant is for the interface to not show a record option.

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user_2pibxv

3 Messages

I agree. It should not give that as an option. 

Also, it's strange that in years past, I WAS able to record a 4 hour block of Christmas music, and was able to play it during a gathering during the holidays. I also played that recording occasionally when it wasn't the holiday season, when I was simply in the mood to hear it... even during the summer, if it struck me. 

I guess the only constant in life is CHANGE.  But it's sad that some things change for the worst, not better. 

Thank you for taking time to reply.

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2 months ago

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