Why are comcast employees totally unaware that x1 boxes have internal internet modens?
I have not found one person at comcast who knows this! I have been dealing with intermittent internet outage issues over the last few months, and everyone, including the technician who came to my house today, and all the online and phone support people, try to contradict me when I tell them this. Everyone is always trying to reset my modem to supposedly solve issues that are affecting both my modem and my x1 boxes. It appears comcast has simply not communicated to its staff that the mantra "your internet and tv service are separate" does not apply any more. I really do not understand how this could be true with x1 boxes being around for years now.