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Wednesday, January 10th, 2024 3:31 AM

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When I fast forward, it doesn't go back

I just got the latest X1 whole home box (with 2 other bedroom boxes).... it used to be that when I hit 'stop' while fast forwarding to avoid commercials, the program would go back about 1-2 seconds so I wouldn't miss the start.... now it doesn't on all my TV's and I miss the 1st few seconds after returning from a commercial.... is there a solution to get get it to go back a couple of seconds so I don't miss anything..... the good news is my reflexes are getting faster.  Thanks.

Official Employee

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2.1K Messages

1 year ago

Thank you for reaching out to us @user_j1gwhs! I dearly apologize, it would appear this feature is not available. Just to confirm, are you able to rewind if you accidentally fast forward through the program?

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