Skip to main content
user_pcm9vz
1st Topic

Visitor

 • 

1 Message

Friday, August 7th, 2026 7:59 AM

What Xi TV Box To Use with TV Service Downgrade

I currently have a 2 TV set up.  One newer TV uses an Xi6-T Wireless box with an HDMI cord.  An older console TV with only cable in uses an XG2v2-P box.  Current set up works fine.  I recently downgraded my TV service from Ultimate to TV Plus.  As part of the order I was sent a XiD-P box.   That was unexpected as I thought the service could be downgraded with the existing boxes.  Does the new box need to be installed for the service to be downgraded?  If yes, my understanding is that it is a secondary box and would replace the existing one on my old console TV.  If no, Do I just return the XiD-P box?  Any help or feedback appreciated to eliminate an extra box charge or a service call.  

Question

 • 

Updated 

1 hour ago

25

1

0

Oldest First
Selected Oldest First
XfinityBenjaminM

Official Employee

 • 

3.2K Messages

1 hour ago

 

user_pcm9vz Hi there! If the boxes you already had prior to the downgrade you performed are still working perfectly fine and suit your needs, you certainly don't have to use the box that was sent to you. You can return it to the Xfinity Store in your area at no cost. Otherwise, you can return it by using UPS; however, you would need to have a prepaid shipping label by going to (xfinity.com/returns), and you may be expected to provide a box.

 

0

0

forum icon

New to the Community?

Start Here