Visitor
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1 Message
What TV Box for Fiber
I have fiber service to my house with Ethernet to the gateway no Coax.
In requested a tv box over the phone and was mailed the XG2 which is coax. I couldn’t get customer service to help me so o drove and hour to the store where I received and X1G4 which I was assured would work. I went in twice to be sure. It does not connect to Ethernet as far as I can tell
what tv box do I need to be the primary box? Is there someplace I can get the help I need? This had already taken days and a quarter tank of gas.
XfinityAbby
Official Employee
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130 Messages
2 days ago
Hello @user_bs3dd2. Thank you for reaching out on our Community Forum. I am sorry that you have had so much trouble with this. You have come to the right place for help. It looks like we may need to order you a wireless cable box.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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