Visitor
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9 Messages
What is this?
I talked to an Xfinity Agent the other day to place an order for an Xi6. It arrived on Thursday, and it was a getting started kit. I have two questions; Why does a Getting Started kit have this old box without a voice remote, and what is with the ordering system??
Accepted Solution
CCValerie
Official Employee
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974 Messages
1 year ago
Hi there, @Myles_tech, thank you for taking the time to post on our Xfinity Forums. I am sad to hear you were sent the incorrect equipment. We can certainly review the return options as well as work on getting the correct equipment sent out to you. I did see you have already sent over a direct message and I will be responding to you there shortly to continue assisting.
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