I am getting a black screen with a “please run auto channel search.
That message is most likely being generated by your TV set, not by Comcast/Xfinity. Scans are only need to receive over-the-air channels picked up by an antenna connected to the set. Check the user guide for your set for instructions.
You don't need to run a scan to receive cable channels, you get them through an HDMI cable connected to a cable box, or through an Internet connection to your set for the Xfinity Stream app. Neither of these use a channel scan.
BruceW
Gold Problem Solver
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27.6K Messages
2 days ago
That message is most likely being generated by your TV set, not by Comcast/Xfinity. Scans are only need to receive over-the-air channels picked up by an antenna connected to the set. Check the user guide for your set for instructions.
You don't need to run a scan to receive cable channels, you get them through an HDMI cable connected to a cable box, or through an Internet connection to your set for the Xfinity Stream app. Neither of these use a channel scan.
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XfinityDuron
Official Employee
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904 Messages
11 hours ago
Hello there @user_1ey0rr, just wanted to reach out to you about your error message. Are you still having the same issues at this time?
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