Contributor
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540 Messages
What causes a "cloud recording"
If I have plenty of space on my DVR, and don't have several overlapping recordings, why are some shows recorded in the "cloud" instead of my physical DVR?
How do I stop this from happening?
"Cloud recording" quality and capabilities is unacceptable. This poor quality should be appropriately reflected in Xfinity marketing.
Rustyben
Expert
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24.6K Messages
3 years ago
when you make a recording it happens at the same time (two different paths for the signal) on your home DVR and in the cloud DVR. If something happens that prevents the DVR in the home from recording, the set top box will play the cloud DVR recording for you. Also, some channels are TVIP (TV over IP aka streaming) only meaning the set top box itself can't (currently) record the program so your box only has access to the cloud recording of the show. An example is TBN that has a non-HD channel on my setup but has a recently added HD version on a 4 digit channel. I have the 'use HD channel if available' option turned on so it records in the cloud for the 4 digit channel.
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tctc
Contributor
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540 Messages
3 years ago
Thanks. I assume mine are due to the channel I'm recording. Any chance there's something in the guide, or a notification when you set up a recording, that says something like, "you are about to create a Cloud recording because physical DVR recordings are not available with this channel"? Seems like a simple enough feature.
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Rustyben
Expert
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24.6K Messages
3 years ago
if you go to a live show on that 'channel' (is it a 4 digit channel?) and hit record then while it is recording play the recording in progress, does it show the cloud symbol is the source?
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Andyr1
Gold Problem Solver
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8K Messages
3 years ago
Typically, if a channel is ONLY available as a 1000+ number, it is probably IPTV and will always be a cloud recording. It's not 100%, but the most common way. There may be an SD copy as QAM, but if the HD is only 1000+, then it is almost always IPTV.
Somewhere, I found info on a key sequence that would show the current data rate the X1 box was using. If it was 0, it was QAM, and if something else, then IPTV (streaming, X1, OnDemand.)
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Rustyben
Expert
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24.6K Messages
3 years ago
I just noticed the quality in cloud comment. The interesting thing is that the two streams for video are identical (bit rates etc) with caveat that streaming rate can vary depending on network and if transcoding has to kick in. What 'triggers' me is that comcast won't give us the original audio stream which is weird cause audio stream they have is 'original' so they are auto transcoding from 'original' to 2.0 I guess assuming from original intent streaming on a PC or phone. With Roku/firestick/etc the audio stream should be negotiated just like video. I wish Comcast would just stream recordings/live stream like they do on peacock where the sound is the original stream or negotiated down when that format (like dts or 5.1 db) is not playable by the user's equipment.
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