Lilybelle54's profile

Regular Visitor

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24 Messages

Friday, November 25th, 2022 2:43 AM

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What are the weekend days for the weekend $1 movie rental award?

Is it Friday, Saturday Sunday, or, only Saturday and Sunday, or something else?

Official Employee

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1.6K Messages

2 years ago

@Lilybelle54 Thank you so much for your post for more information on our Xfinity $1.00 movie rental rewards! All Xfinity Rewards members with Xfinity X1 or Xfinity Flex can redeem a $1 movie rental every weekend, through the end of the year. (The Fine print: This reward will now only be available to be redeemed Friday – Sunday, and the movie must be rented by Sunday night. Xfinity Rewards members can only redeem this reward once per weekend, but will be able to redeem it again each following weekend.)
Also For every $1 movie rented this holiday season, Xfinity Rewards will make a matching donation (up to $100,000 to BUILD.org), an organization helping children develop the entrepreneurial skills necessary to succeed in an increasingly digital world! 

Regular Visitor

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24 Messages

@XfinityAmandaB​ Thanks!

Gold Problem Solver

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26K Messages

2 years ago

Is it Friday, Saturday Sunday, or, only Saturday and Sunday, or something else?

For reference: "Get this reward" says:

Enjoy a $1 movie this weekend, and Xfinity Rewards will match the purchase and donate to BUILD.org, up to $100,000

$1 Movie Weekends

Every weekend this holiday season, pick a movie rental up to $5.99 to enjoy for only a dollar!


Plus, for every $1 movie rented this holiday season, Xfinity Rewards will match each $1 movie rental and donate up to $100,000 to BUILD.org – an organization helping children develop the entrepreneurial skills necessary to succeed in an increasingly digital world. Select from tons of titles on Xfinity X1 or Xfinity Flex, there’s something for everyone!


Claim this reward and rent your movie this weekend, as the reward expires on Sunday.


BUILD.org is a partner of Comcast’s Project UP initiative.

"View the Details and Restrictions" says:

Restrictions apply. Not available in all areas. Offer ends January 1, 2023. Offer limited to Xfinity Rewards Members with Xfinity X1 or Xfinity Internet customers with an activated Xfinity Flex box while supplies last. Members must claim $1 Movie by first clicking ‘Get this reward’ button and then rent their movie by the expiration date. $1 Movie has no cash value, may not be redeemed for cash, and cannot be used for any movie rented before claiming the $1 movie. May only be applied toward rentals of XFINITY On DEMAND™ qualifying movies up to a $5.99 value. Limited to one $1 movie rental per account/household per weekend (each weekend begins Friday at 12AM EST and ends Sunday at 11:59PM EST) from November 4, 2022 through January 1, 2023.Taxes and fees extra. Valid in the United States; void where prohibited. Comcast reserves the right to modify or cancel offer at any time. May not be assigned or transferred. May not be combined with other offers. All redemptions are final. Xfinity will donate $1 to BUILD.org for every qualifying $1 Xfinity Rewards Movie rental purchase from November 4, 2022 through January 1, 2023, up to $100,000.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Regular Visitor

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24 Messages

@BruceW​ Thank you for that!

Visitor

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3 Messages

2 years ago

I activated this reward last weekend and made my first rental on that Sunday (Nov 20).  All went as advertised for that first rental (that is, I got an immediate charge against my account for $5.99 for the rental, but then also got an immediate $4.99 credit applied. 

HOWEVER, I processed my second weekend $5.99 rental just yesterday (Nov 27).  This time my account was charged $5.99 for the rental, but it was not followed by any credit at all.

When I checked on the active Rewards on my account this morning, the "One Dollar Weekend Movie Night" item shows the text "Looks like this reward ended on November 23, 2022.  But there's still toms of special perks waiting to be explored".  

Clearly. something went awry with your system's processing of this reward as it processed it as a ONE TIME USE reward instead of leaving it open to be used EVERY WEEKEND (until January 1, 2023) as was offered.  This is quite aggravating.  How do I get this corrected so that: (1) I get the $4.99 credit for yesterday's rental, and (2) I can continue to make a rental each weekend per the terms of the offer?

Regular Visitor

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24 Messages

2 years ago

While looking for the second weekend's movie to rent, I checked my activity since I've had the same type of issue you had in the past. And just like yours, that reward showed as ended. I was not happy so I thought I'll check on the weekend, and when I went in again a couple days later on Friday, I saw the same reward that you could claim. After I claimed it, it showed up in My Activity as active and I rented a movie that weekend and got the credit. Now that reward shows as ended and it's moved to the Complete section! (There are now 2 of those green rewards showing in my Complete section.) I'm asking the employee above about this.

But try going in on Friday and see if you can claim the reward again - they may intend for you to claim it every weekend as well?

(edited)

Visitor

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3 Messages

@Lilybelle54​ Thanks for sharing your observations.  I will definitely try this on Friday (and subsequent weekends until Jan 1, if it works this weekend).  Additionally, I will be reaching out to Comcast to demand that they make good on the $4.99 credit that should have been automatically applied this past weekend, especially since there is no indication whatsoever that one has to actively re-redeem the reward every weekend for which they intend to use it.

Regular Visitor

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24 Messages

Oh gosh, I didn't read the fine print above in Amanda's post. It shows this:

Xfinity Rewards members can only redeem this reward once per weekend, but will be able to redeem it again each following weekend.

Good luck this weekend :)

(edited)

Official Employee

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2.8K Messages

We appreciate your time in reaching out to us here on our Xfinity Forums! I can absolutely understand the frustration at expecting a credit for a movie rental. I'm happy to look into this further for you. Please send us a DM with your full name and address to get started. 

To send a direct message:
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I am an Official Xfinity Employee.
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Official Employee

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6.9K Messages

Hello @user_c834f2, and thank you for sharing. I'm happy you were able to get the credit for the rental. Please let us know if you need help with anything else in the future. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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