@user_b69b85, are you able to go ahead and unplug the box and see if that helps you get past that screen? If you find that it doesn't help, then feel free to send me a DM here!
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Responses
XfinityJosephB
Official Employee
•
170 Messages
1 m ago
@user_b69b85, are you able to go ahead and unplug the box and see if that helps you get past that screen? If you find that it doesn't help, then feel free to send me a DM here!
To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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