U

Visitor

 • 

1 Message

Sat, Sep 4, 2021 3:28 AM

Welcome

Tv is stuck on welcome 

Responses

Official Employee

 • 

170 Messages

1 m ago

@user_b69b85, are you able to go ahead and unplug the box and see if that helps you get past that screen? If you find that it doesn't help, then feel free to send me a DM here! 

To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

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