Visitor
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1 Message
Washed out color through X1 platform
Just recently I have noticed on my 4K Smart TV when I watch a program using cable on the X1 platform, with a 4K X1 cable box, the picture quality is not sharp and the colors are extremely faded I know. But if I login to an app on my Smart TV using the internet connected to my TV and watch the same program the colors are vibrant and bright. I have noticed this when using any of the streaming apps on the X1 platform and just watching normal cable television. Again when I shut my cable box off and just use my smart TVs built-in apps the color calibration is set to the exact same level but all of my colors are super bright, vivid, and sharp. I have had Comcast come out and changed my boss they have changed my HDMI cables they don't know what's going on. But recently something is interrupting Comcast signal so it is not delivering sharp picture quality or color
XfinityChelseaB
Official Employee
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1.7K Messages
3 years ago
Hello @user_3504c6! Thanks so much for taking a moment out of your day to leave a post on our community forum. I'm sorry to hear you're having concerns with your cable services, but you have definitely come to the right place for assistance.
If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you!
To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.
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