CHW12345

New Poster

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3 Messages

Sat, May 15, 2021 4:11 AM

Warriors Game on ESPN Recording Problem - Not Recording CSN Channel

I record every Golden State Warriors game. When ESPN has a national game, my X1 apparently prioritizes ESPN over the local CSN channel. Then the ESPN game gets blacked out (due to local rights), the CSN channel does not record, and I'm left with no Warriors game.

How can I fix this? How do I set a priority channel for recordings? Is there a solution to this live sports issue?

(Live sports recordings are one of the main reasons I still have cable. Help please.)

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CHW12345

New Poster

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3 Messages

5 m ago

Does Xfinity have an answer to this product issue?

2

XfinityMichelle

Official Employee

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467 Messages

Thanks for taking the time to reach out to us regarding your recording issues. Have you attempted to set up a manual recording? This link will walk you through the steps to set this up on your X1 device. https://comca.st/3btxxOQ. Let me know if you have any issues setting this up or any further questions or concerns and I would love to assist you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 m ago

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user_096b62

Visitor

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4 Messages

Michelle, the problem is your customers want to record for the season and not have to check daily for conflicts, not a viable or reasonable response. Many users around the country are having the same issues. Mine was with the Red Sox/Tampa game today on ESPN and NESN. Of course Xfinity recorded the blacked out channel (ESPN) Thanks.

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2 m ago

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CHW12345

Warriors Game on ESPN Recording Problem - Not Recording CSN Channel

CHW12345

XfinityMichelle

user_096b62

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