Greetings, @user_yjfznq! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your remote, but you have definitely come to the right place for assistance.
Can you tell me a little more about what's happening? Are you seeing a message on your screen that says "Can't control volume now," or is it an audible alert coming from your remote control? Have you tried to reprogram your remote to pair with your TV or sound system, or is this different from a pairing issue?
XfinityJamesC
Official Employee
•
1.5K Messages
3 months ago
Greetings, @user_yjfznq! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your remote, but you have definitely come to the right place for assistance.
Can you tell me a little more about what's happening? Are you seeing a message on your screen that says "Can't control volume now," or is it an audible alert coming from your remote control? Have you tried to reprogram your remote to pair with your TV or sound system, or is this different from a pairing issue?
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