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JayC66
1st Topic

Regular Visitor

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6 Messages

Thursday, May 19th, 2022 10:47 PM

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Volume Increases/Decreases by More Than One Level at a Time

Hi, when I adjust my TV's volume with the remote that came with my XG1 box it jumps two or usually three volume levels instead of one at a time. i.e. If the volume is at 10 and I press Volume +, it jumps to 12 or 13 instead of stopping at 11. The only way I've been able to get it to increase or decrease by 1 is by pressing + or - as quickly as I can, as close to the top or bottom edge of the Volume button (usually with my fingernail) but, this doesn't guarantee the desired result. I've looked into Settings and unpaired and repaired the remote but, it hasn't helped. Thank you for any suggestions/help you may be able to provide.

Question

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Updated 

3 years ago

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CCTimothyA

Problem Solver

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785 Messages

3 years ago

@JayC66 Thank you for reaching out. I can understand how this can be truly frustrating having the volume jump like that. We would love to do some troubleshooting. Is this a new remote? 

 

5

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JayC66

Regular Visitor

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6 Messages

@XfinityTimothyA​ 

Yes. I fairly recently replaced my cable box to the XG1v4-A w/ the XR15v2-UQ remote

3 years ago

0

JayC66

Regular Visitor

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6 Messages

Do you have any insight/input into ki1o's response below?

3 years ago

0

XfinityJaxie

Official Employee

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292 Messages

Thank you so much. What brand of TV do you have? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

JayC66

Regular Visitor

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6 Messages

** It is a 2021 Samsung **

3 years ago

0

XfinityJaxie

Official Employee

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292 Messages

Thank you for letting us know! If you would like we can assist with getting you a new remote like the XR11. Should you want to proceed with that it will require we gather some account-specific information, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

ki1o

Contributor

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112 Messages

3 years ago

Do you happen to have the XR15 remote? I had multiple XR15 remotes and when I adjusted the volume on my Sharp TV, it would jump 2 or 3 levels when I hit volume up or down. Tried multiple TV codes and had the same issues. I now use the XR11 remote and have no issues with the volume. I hit the volume button once, and the volume button goes up one level. Also, when I had a legacy box, the old silver remotes did not have any volume issues either. I guess the XR15 remotes don't like certin TVs. My parents don't have this problem with their Visio or Samsung TV. 

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JayC66

Regular Visitor

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6 Messages

@ki1o​ 

Yes, I do have the XR15 remote. Thank you for the insight into the XR11. I'll have to look into changing remotes also.

3 years ago

0

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