jimb4081's profile
jimb4081
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1st Reply

Frequent Visitor

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16 Messages

Sat, Feb 6, 2021 10:00 AM

volume control not working on remote

I know there are other posts about this but now it's my turn.  It's so annoying that I have to keep turning the tv on and off on order to get the volume controls working.  It's time for a fix to this.

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

3 m ago

Try a different code?
Rustyben

Expert

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24K Messages

3 m ago


@jimb4081 wrote:

I know there are other posts about this but now it's my turn.  It's so annoying that I have to keep turning the tv on and off on order to get the volume controls working.  It's time for a fix to this.


is this only the first time you use the TV after an overnight reboot? is the symptom no volume at all as if sound is muted?

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jimb4081

Frequent Visitor

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16 Messages

3 m ago

There’s sound but you can’t adjust it. It comes and goes.

Official Employee

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152 Messages

2 m ago

Hello, jimb4081! It sounds like you have been working on the volume control concern for some time. We would be more than happy to see what we can do to help fix this issue for you. There might be more going on with your TV boxes. I would like to ask you to send us a Private Message with your name, and service address.

 

To send a private message, please click my name "ComcastMartinR" then select "Send a Message" on the right side. 

 

Thank you! 

 

 

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Rustyben

Expert

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24K Messages

2 m ago


@jimb4081 wrote:
There’s sound but you can’t adjust it. It comes and goes.

is this a TV only or a TV + sound bar or receiver? 

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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jimb4081

Frequent Visitor

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16 Messages

2 m ago

boxes   mx011anm and cxd01ani     remote xr11

Official Employee

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157 Messages

2 m ago

Thanks for providing this information, @jimb4081! We definitely want to help and understand the inconvenience this can cause. I experienced a similar issue before where my remote had a delay when I would push the buttons. Would you mind providing the make and model number of the set-top box you are currently experiencing this issue on and the model of your remote? This can be found on the back of the device or under the battery cover.

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jimb4081

Frequent Visitor

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16 Messages

2 m ago

just tv  -   this is a comcast (xfinity) problem    there are others with the same problem

jimb4081

Frequent Visitor

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16 Messages

2 m ago

and it happens on more than one tv with more than one remote

Official Employee

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78 Messages

2 m ago

@imb4081, thank you for confirming that information. Have you attempted to reset the cable box? If you have already taken this step and are still experiencing an issue, please send us a private message so we can look further into this issue for you. 

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jimb4081

Frequent Visitor

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16 Messages

2 m ago

they've been reset mutiple times  -   but it always comes back

Official Employee

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118 Messages

2 m ago

@jimb4081 Got it. At this point, we would very much like to investigate more and see how we can get this resolved. When you're ready please click on my profile name and the select "Send a Message." We'll be here to help. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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