Thank you for reaching out to us here @user_idmf5s. If you are still having issues with that remote I will be happy to get a replacement sent out to you from here. You can also pick up a new one at any Xfinity service center. Please send us a direct message with the full name and complete address for your service.
Johnb51
Contributor
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31 Messages
5 months ago
Replace the remote, you can either go to the local xfinity store for a replacement or have one sent to you.
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XfinityJohnG
Official Employee
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1.1K Messages
5 months ago
Thank you for reaching out to us here @user_idmf5s. If you are still having issues with that remote I will be happy to get a replacement sent out to you from here. You can also pick up a new one at any Xfinity service center. Please send us a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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