Voice Search for Xfinity TV is Suddenly Giving Me Extraneous Results

@EG​ Thank you. It wasn't self-evident to me where it should go.

Good evening @user_6vxddu and happy Sunday, we hope you are having a wonderful weekend and appreciate you reaching out on our Community Forums with your Voice Search issues. Is this only happening when you search PBS News Hour or other programs as well? How long have you had your current remote? 

I've had the remote for about 14 months. So far, I've only had this issue with PBS News Hour, and it only began this week. For the last 14 months, if I said "PBS News Hour," all I got in the results was PBS News Hour. I experimented with another couple programs ("The Last Word with Lawrence O'Donnell" and "All In with Chris Hayes"), but I left out the qualifiers "with Lawrence O'Donnell" and "with Chris Hayes" so that the titles were much more generic than "PBS News Hour." "The Last Word with Lawrence O'Donnell" came up first in the results, and "All In with Chris Hayes" came in second behind "All in the Family." In both cases, they came up in the top, not the second tier, results. "PBS News Hour" should be showing up on top of the search list, as it always used to.

Thank you,

<Edited: "Personal Information">

Hello, @user_6vxddu how are you? I hope overall your day is going well, and you're enjoying your Xfinity service. The first three things I would do is make sure your X1 Box is set to update, reset the box and replace the batteries in the remote. This article can help confirm when updates are scheduled. 

https://www.xfinity.com/support/articles/changing-daily-update-time