Hi there user_xh7xpy, thanks for joining us here on our community forums! I'm sorry to hear that you're having issues getting your remote control to work properly. For clarification, are you only running into issues pairing the remote control with your TV set, or is it having trouble pairing with your set-top box as well? Also, have you tried using our support page that walks through the pairing process here?
EG
Expert
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115.4K Messages
2 days ago
Concern moved here to the TV help section for assistance.
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XfinitySean
Official Employee
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393 Messages
19 hours ago
Hi there user_xh7xpy, thanks for joining us here on our community forums! I'm sorry to hear that you're having issues getting your remote control to work properly. For clarification, are you only running into issues pairing the remote control with your TV set, or is it having trouble pairing with your set-top box as well? Also, have you tried using our support page that walks through the pairing process here?
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