Hello @user_9nyw4q, Thanks so much for taking a moment out of your night to leave a post on our community forum. We would be more than happy to help. Can you check out this link: https://www.xfinity.com/support/articles/x1-voice-guidance and let me know which step you're getting stuck on? If your remote is having connection issues in general and the keys are not working usually is due to a low battery. Try replacing the batteries in your X1 remote to see if that helps.
The concern is not "Sign In And Account Management" help related.................. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
XfinityChelseaB
Official Employee
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1.7K Messages
2 years ago
Hello @user_9nyw4q, Thanks so much for taking a moment out of your night to leave a post on our community forum. We would be more than happy to help. Can you check out this link: https://www.xfinity.com/support/articles/x1-voice-guidance and let me know which step you're getting stuck on? If your remote is having connection issues in general and the keys are not working usually is due to a low battery. Try replacing the batteries in your X1 remote to see if that helps.
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EG
Expert
•
110.4K Messages
2 years ago
The concern is not "Sign In And Account Management" help related.................. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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