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user_xw8k8o
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10/16/2026 8:29 PM

voice guidance loop

I'm stuck in the voice guidance loop. I have tried all the steps posted (unplug set top box) wait 60 seconds, hold a and d buttons down until green light and hit 98 and nothing is working. Please help

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8 hours ago

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XfinityDilary

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8 hours ago

 

Thanks for posting on our community forums, user_xw8k8o. I’m sorry you’re stuck in the Voice Guidance loop, especially after already trying those steps. Let’s try a few additional things:
  1. Try pressing the B button twice on the Xfinity remote. This can toggle Voice Guidance on or off.
  2. If you can access the menu, press the Xfinity button, go to Settings (gear icon) > Accessibility Settings > Voice Guidance, and make sure Voice Guidance is turned off.
  3. If the box isn’t responding properly to the remote at all, remove the remote batteries, reinstall them, and try the controls again.

For more information on this feature, you can visit us HERE. If you’re still stuck in the loop after that, please let us know. At that point, we’ll want to look at the equipment from our end rather than having you continue repeating the same troubleshooting.

 

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