Thanks for meeting us here in our community, @user_oy3zpf! Sorry to hear about the trouble with activation of you new cable box. You can activate it by using your Xfinity app. Let us know if we may help.
I pay over $300 per month for my service with Xfinity. My apps were not working properly and I couldn’t watch a show in the apps. The technician said I needed a new box. So, my husband got the new box at the Xfinity store and now I can watch absolutely nothing. It is 2026 and I am getting the Voice Guidance Loop at was mentioned 3 years ago. Now I need a technician to come to my house. I pay way too much for this shoddy service. In 3 years, they couldn’t come up with a fix for this issue? Really? I am getting ready to ditch Xfinity entirely.
Hey there, user_tvcct6! We appreciate you posting on our XFINITY Community forum. We are sorry to hear you are having trouble with your billing and X1 entertainment experience. Rest assured, you have reached the right team to assist you with this matter. We do want to ensure your issue has been fully resolved after the technician visit. Would you like us to follow up with you after the visit to ensure all is working properly afterward?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityLinda
Official Employee
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2.5K Messages
7 months ago
Thanks for meeting us here in our community, @user_oy3zpf! Sorry to hear about the trouble with activation of you new cable box. You can activate it by using your Xfinity app. Let us know if we may help.
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user_tvcct6
Visitor
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1 Message
2 months ago
I pay over $300 per month for my service with Xfinity. My apps were not working properly and I couldn’t watch a show in the apps. The technician said I needed a new box. So, my husband got the new box at the Xfinity store and now I can watch absolutely nothing. It is 2026 and I am getting the Voice Guidance Loop at was mentioned 3 years ago. Now I need a technician to come to my house. I pay way too much for this shoddy service. In 3 years, they couldn’t come up with a fix for this issue? Really? I am getting ready to ditch Xfinity entirely.
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