Voice Guidance Loop

Brought a brand new modem/router and Xfinity TV Box to set up today. No one has been able to help for hours. They finally agreed that it is a software issue on their end but after they sent me a text chat that it was corrected...it was not. Help please.

Responses

greatscott1211

Visitor

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6 Messages

1 year ago

Did you ever get this issue resolved?

0

Anon163383

New Poster

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7 Messages

10 months ago

Any update on this, I just got a "new" box today and spent hours on the phone w/ 4 different techs and all were unsuccessful. No cable until a tech can come out Tuesday after noon.

1

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XfinityJohnG

Official Employee

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1.2K Messages

Thank you for reaching out to us here @Anon163383. I would be happy to look into any issue with a new device from here for you. Could you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 months ago

0

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user_ba5479

Voice Guidance Loop

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