Voice Guidance loop

The resolution for me with this infuriating looping issue:  I swapped out 4 boxes and went thru two technicians before it was resolved.  The 2nd technician was seasoned and spent at least 3 hours trying to reset the box.  He had to call his tech line for help and through three escalations of his own (before he could speak to someone in US) he finally got the box to work. The senior support person he was on the phone with said I was stuck in the activation set up phase and I guess there are secrets to resting the box manually. It was all about timing.  He was holding down the reset on the box for 2 minutes and then pressing down on the remote twice.  He was told by his support to hold the reset button on the box for 3 seconds and then click the down button on the remote only once.  I sat and watched with a lot of doubt that it would ever work and was ready to cut cable and just go with Roku, but that little difference in the timing on the box reset worked!  After almost a month without cable, a ton of hours on with support, many many signals sent to the house, many resets, a new cable splitter from 1st tech, a new outside filter from 2nd tech, a new router and a new TV (which neither was the problem) and 4 boxes later....it worked.  Obviously, this is a widespread bug and they are not communicating effectively to their technicians on how to fix this when setting up a new box.  

The secret - escalate and stand your ground.  Keep demanding to speak to the next level.