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blufur1
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Wednesday, January 28th, 2026 5:58 PM

Voice Control pairing not working.

I just got a new XI6 box and a remote.  It all worked for a few days and now the voice control does not work.  I tried the resetting and the three digit code of 981 to no avail.

I can pair the remote to my TV and my receiver, but it does not allow me to get voice control.  I can control channels and everything else with the remote, just no voice.

Tried going to setup and doing the pairing thing with voice control and it says it cannot pair and try again.  I have tried a few times to no avail.

Its either the remote (XR15v2) or the box.  I tried an XR15 and I couldnt get that to work with anything on the Xi6.

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XfinityChristy

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3 hours ago

 

blufur1 Hello and thank you for reaching out via our Xfinity Community Forums. I am sorry for the frustration! Since your standard buttons work but voice doesn't, the remote is likely stuck in IR (Infrared) mode instead of RF (Radio Frequency). The Xi6 boxes specifically require a secure "handshake" for voice commands.

Please try this specific sequence:

  1. Hold Information (i) and Home (or Setup) simultaneously until the light changes.

  2. Enter the three-digit code shown on your screen.

  3. If it fails, ensure the box is in line-of-sight during pairing, as interference often blocks the RF signal. 

Please let us know if you continue to have issues. 

 

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