Voice control is off

I have the voice control setting off and the onscreen voice suggestions off and X1 tips off. Why do I still receive onscreen tips to speak into the remote to change channels? XG1v4

Responses

CCTimothy

Valued Contributor

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406 Messages

2 years ago

Thank you so much for contacting the Digital Care team on the forums! I'm sorry that you don't want to receive those onscreen suggestions.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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cambridge

Contributor

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91 Messages

2 years ago

Sorry I ve already been through support with no resolution. I was hoping a customer would provide an answer that worked. I dont want to reopen the case.

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giantssfan

Contributor

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106 Messages

2 years ago

What response did Comcast give? That issue has been 6 months or longer and reported and NO fix.

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@giantssfan I tracked and reported notificaions appearing despite settings for a period of many weeks. Replaced my x1 box three times. Replaced my remote with a pre-voice remote. Unwanted notifications might stop for a short period but then come back. I had the xg1v4 installed for a week without the problem, then BANG I’m being scolded like a schoolchild to use voice commands. Comcast suggested I have a tech visit but im uncomfortable having a tech in my house watching and waiting for a notificaion to pop up. I’m convinced this is a failure of the selected settings being ignored and not anything faulty in my house. Some customers may not be bothered by these constant reminders but I am. Should be a way to shut down voice in the x1 boxes.

2 years ago

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ccRuben

Retired Employee

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729 Messages

I am happy to check on this issue for you. Please send us a a direct message, we will be happy to help. Thanks!

2 years ago

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vop184

Contributor

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22 Messages

2 years ago

Xfinity is well aware they have a problem with these suggestions coming up even though we turn them off. This form is full of complaints about this and it's been going on for months and nothing has been done it's time Comcast listens to their customers longtime customers like myself are getting tired of this kind of thing and with steaming becoming the new norm. People are just going to keep cutting the cord. Stop the stupid TV commercials, People aren't dumb like commercials make them out to be T-Mobile is hurting you guys were you won't be putting commercials up about it.

(edited)

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cambridge

Contributor

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91 Messages

@vop184

I think you’re right. I’ve been through a series of tickets initiated on DM that require me to check and recheck settings, track the date, time, and text of the messages, and repeatedly restart the cable box. Nothing on my end has worked, including swapping out the box three times. The tickets get mysteriously closed and no one has been willing to say what these closed tickets state to be the cause or solution to the problem.

I don’t mind being s nuisance if I have to be. Sometime this year I’ll probably make a decision to get rid of the box. It just involves a bunch of other decisions to get the internet and TV I want.

2 years ago

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giantssfan

Contributor

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106 Messages

Bump come on Comcast fix it.

2 years ago

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X1

cambridge

Voice control is off

CCTimothy

cambridge

giantssfan

cambridge

ccRuben

vop184

cambridge

giantssfan

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