voice command to open weather now not working

on my voice command remote as of today when I ask for weather nothing comes up, but when I request channels, restart box, etc. they work. Weather was working yesterday and prior to that.

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user_9lpi0j

Visitor

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1 Message

6 days ago

Having the same problem in the same timeframe. What’s going on?

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@user_9lpi0j I'm sorry to hear you're having an issue with getting the weather to populate on your TV using your Voice remote. I would like to have you repair your remote. Can you try following the steps in this link for us.

I have a link from our awesome Help and Support page https://www.xfinity.com/support/ where you can find tons of tips, troubleshooting articles and more for our products and services.

The first link shows you how to unpair your remote:
https://www.xfinity.com/support/articles/x1-remote-unpair

The second link shows you how to repair your remote.
https://www.xfinity.com/support/articles/programming-your-xfinity-remote

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4 days ago

0

XfinityNatalie

Official Employee

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35 Messages

5 days ago

Hi there user_bw0035lm, thank you for posting on our XFINITY Community forum. I understand the importance of checking the weather with your voice command remote to be ready for your day ahead! Not to worry, you have reached our dedicated team ready to assist!
Please try unpairing the remote and then re-pairing it again to check if that helps by following the steps here at Program XFINITY Remote.
Let us know if the issue remains persistent after completing these steps.

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X1

user_bw0035lm

voice command to open weather now not working

user_9lpi0j

XfinityKei

XfinityNatalie

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