Voice button

Voice button on remote doesn’t work. All other buttons work fine. I replaced with a new remote and same problem. Getting red light when push. I have confirmed in settings that voice is ON.

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XfinityQuemekia

Official Employee

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1.3K Messages

5 hours ago

Thank you for going through all of those troubleshooting steps already @user_nyk0pe ! It can be incredibly frustrating when a key feature like the voice button stops working, especially when you have already gone through the trouble of replacing the remote and checking your settings. Since the red light is flashing and the other buttons work, your remote is definitely sending out a signal, the issue is likely a quick communication hiccup between the remote and your TV box.

We want to get you back to hands free searching as quickly as possible. Let's try a couple of quick steps to force the remote and box to sync back up properly.

Please try these two quick fixes to see if they resolve the issue:

Unpair and Re-pair: Press and hold the A and D buttons together for three seconds until the light changes, press 9-8-1 to clear the old link, and then hold the Microphone button to walk through the on-screen pairing steps again.

Let me know if this works.

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user_nyk0pe

Voice button

XfinityQuemekia

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