Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_615e26
1st Topic

1 Message

Thursday, October 17th, 2024 11:06 PM

Voice activated remote not connecting to YouTube

For a few weeks now we have not been able to use our voice activated remote to access YouTube. It just goes to a black screen. Sometimes the message will come up at the bottom that says you are entering a third party app but then it goes nowhere. The work around is to use my tv’s remote. The other apps work fine like Disney plus and Hulu or Netflix. Anyone else experiencing this? Any way to fix it?

Question

 • 

Updated 

1 month ago

60

1

0

Was this helpful?

XfinityJorge

Official Employee

 • 

1.7K Messages

1 month ago

 

user_615e26 Thank you so much of using our Forums and we are sorry to hear about the issues you are having with the voice remote not fully being able to use it to its full potential. To get started can you send us a DM with your full name and address? 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

 

0

0

forum icon

New to the Community?

Start Here