Skip to main content
user_9p2gp8
1st Reply

Visitor

 • 

1 Message

Wednesday, August 6th, 2025

Video Issues - Pixelation

We've been having this issue for months. It's only certain channels (ESPN's, FS1, Comedy Central, Animal Planet) and only on one of the five boxes that we have. The answer from tech support usually points the problem back in our direction with fixes including poor WIFI, bad HDMI cable or old TV. Considering we've done everything they've recommended, I'm assuming the problem really exists at the source. Xfinity either needs to replace the box that's connected to the issue or make some adjustments to their equipment accordingly. Next step is YouTube TV. Sorry Xfinity :(

Question

 • 

Updated 

28 days ago

34

1

0

This post was created from this comment on different post
Oldest First
Selected Oldest First
XfinitySara

Official Employee

 • 

2K Messages

28 days ago

Hey there, @user_9p2gp8! Thanks for leaving your comment with similar concerns on this user's post. I'm sorry to hear about the trouble you've had, too, and I'd love to see what we can do to help! Our team is awesome to work with because we can definitely address your service/equipment concerns. I've converted your comment into its own post to ensure proper handling of your particular account. Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

0

0

forum icon

New to the Community?

Start Here