Wednesday, May 15th, 2024 3:47 PM

Upgrading to 4k HDR TV Box


I have a Sony 4K HDR 85 inch TV and would like to upgrade my current XG1-A TV DVR box to a XG1v4 in order to have full 4K and HDR support.  I would appreciate your help in how to best make the exchange.

Many thanks !!

Official Employee


1K Messages

9 days ago


Hi Hman51! Thank you for visiting our Xfinity Community Forums for help with you new box request! We can definitely assist in getting this out to you. Please send us a direct message with your full name and service address to get started.
To send a direct message: 
  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
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  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it


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