gejfay's profile

Frequent Visitor


7 Messages

Tue, Dec 1, 2020 9:00 AM

Upgrading DVR to use voice remote

Do I need to return my DVR to upgrade to using a voice remote?

Do I need to go to the local comcast store to obtain the voice remote?





Diamond Problem Solver


25.9K Messages

7 m ago

1. Hard to tell you without knowing your equipment (is it an X1 dvr)
2. You can pick up anything you need locally

Official Employee


375 Messages

7 m ago

Thanks so much for taking the time to reach out to us regarding your DVR and remote concerns gejfay. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. You can visit any local service center to pick up a remote and upgrade your DVR at any time. This link will supply you the nearest location and store hours by just imputting your address. If you would prefer we can assist you here as well. Can you please reach out through private message with your first and last name,  service address and account number? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information:

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