U

Visitor

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1 Message

Sunday, March 28th, 2021 10:54 PM

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Upgrade to a 4 k cable box

I have an LG 4k TV and would like to upgrade to a 4k cable box.  Is there an additional cost for this box, more than the one I currently have?  

Gold Problem Solver

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2.9K Messages

4 years ago

Hey there, @user_e6aff3

 

Upgrading to a 4k X1 DVR is free of charge, however, there are some requirements in order to have it work properly. We can double-check your account and get one sent out to you. 

Can you please send our team a private message with your full name and the address number? To send a private message, please go to our home page here on the forums, click the Chat Icon near the top right, and create a message to "Xfinity Support" 

Visitor

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1 Message

4 years ago

I am in the same situation. I have one 4k TV and would like to have a 4k box for it. I currently have a non-DVR X1 box with an accessory box for a separate TV. Can I also be sent a replacement 4k box? Thank you for your help!

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