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WingsFan92
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Regular Visitor

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2 Messages

Monday, October 2nd, 2023 3:43 PM

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Upgrade current DVR to 4K DVR

Hello forum mods. I just went to an Xfinity store to return an old X1 gateway. That went fine. Then I was asking the store person about replacing our DVR which is quite old now. They gave us a model which I believe is the

Pace and Cisco XiD X1. The new unit is working fine however it is not appear to have any local DVR storage. I also asked about upgrading to a 4K DVR but they said I would need to contact support about that because it is very low in stock. 

so my question is can I replace the new unit I just got with a 4K local DVR box?

thanks!

Question

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Updated 

1 year ago

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XfinityBillie

Official Employee

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2.8K Messages

1 year ago

@WingsFan92 We appreciate you taking the time to reach out to us here on our Xfinity Forums. I see that you have already sent us a DM. Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. If needed, we may invite you to send us a Direct Message.

Since I will need account details to help you with your request I'll be happy to continue working with you in the DM you've sent. 

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capopolo

New Poster

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5 Messages

So one month ago you took the time to lecture a customer about your rules but you couldn't bother to answer the question so that maybe a few of us wouldn't have wasted our time landing here. Spot on for Xfinity.

1 year ago

0

XfinityMartyR

Official Employee

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1.5K Messages

@capopolo Thanks for reaching out to our Community Forums.

Our 4K TV boxes including the 4K DVR are generally not available in local Xfinity Stores, or Comcast Service Centers. Requesting to have a 4K TV box Getting Started kit shipped out is the best way to guarantee that a 4K TV Box will be sent.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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