CTFredBX's profile

New Poster

 • 

1 Message

Wed, Jul 29, 2020 6:00 AM

Unpredictable behavior in response to remote commands

With increasing regularity, and I get the rdk0033 Cannot reach the Internet message, and this is in response to clicking the INFO button on the remote. In a couple of minutes, it will actually respond correctly with the program info. I thought the set-top box controlled the operation of the TV.

Responses

Rustyben

Expert

 • 

24K Messages

9 m ago


@CTFredBX wrote:

With increasing regularity, and I get the rdk0033 Cannot reach the Internet message, and this is in response to clicking the INFO button on the remote. In a couple of minutes, it will actually respond correctly with the program info. I thought the set-top box controlled the operation of the TV.


if you are sure of that code (not a normal code, usually would be like 03033) you may need to swap out the set top box at your local Xfinity store. Did the new one work?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here