Unpredictable behavior in response to remote commands

With increasing regularity, and I get the rdk0033 Cannot reach the Internet message, and this is in response to clicking the INFO button on the remote. In a couple of minutes, it will actually respond correctly with the program info. I thought the set-top box controlled the operation of the TV.

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Rustyben

Expert

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24.6K Messages

5 years ago

@CTFredBX wrote:

With increasing regularity, and I get the rdk0033 Cannot reach the Internet message, and this is in response to clicking the INFO button on the remote. In a couple of minutes, it will actually respond correctly with the program info. I thought the set-top box controlled the operation of the TV.

if you are sure of that code (not a normal code, usually would be like 03033) you may need to swap out the set top box at your local Xfinity store. Did the new one work?

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CTFredBX

Unpredictable behavior in response to remote commands

Rustyben

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