Unauthorized recordings on DVR

Several unauthorized recordings are showing up on my DVR. Every episode for Anderson Cooper’s Next show on CNN was set to auto record which I did not do nor did my husband. We have never watched CNN or any other cable news station. Tyler Perry’s assisted living season five episode one and two was recorded. No one other than myself and my husband have login access for the Xfinity account and no one else has been in our house that would have recorded those programs.

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Accepted Solution

XfinityAngie

Official Employee

•

1.4K Messages

3 months ago

user_1mh56i, Thank you for reaching out to Xfinity Support. That is a very unuasual thing to happen. I would like to take a look at your account and see if we can figure this out with you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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user_1mh56i

Unauthorized recordings on DVR

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