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Buffered1
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9 Messages

Sunday, November 17th, 2024 8:10 PM

Unacceptable lag third-party apps

Now stop deleting this comment like you are the last three times because I'm bringing up your unacceptable lag. I am one of your longest customers and you have lagging issues on your third-party apps for the last 3 to 6 years. Stop with your perfunui deceit and lies. The only thing you are lucky I don't cancel you about is that I can use my fire stick and get those apps to work perfectly. Your third party app system is full of [Edited: "Language"].

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2 days ago

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Buffered1

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9 Messages

14 days ago

Another day of a horrible Xfinity experience. Putting on the Paramount Plus app took 3 minutes. Plus the audio of the regular TV show on cable stayed on there there until I finally punched in through the movie. Xfinity is just bottom of the barrel quality , when using their third-party apps. Don't let them waste your time.

For 2 years I've been going through all their hoops and obstacles and explanations and instructions. They have failed miserably.

4

D_w2615

Visitor

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3 Messages

ITA! I thought it might be something that I was doing wrong because I wasn't having this problem for most apps until the past few months. Paramount Plus has just gone nuts for me, I can't even get into it anymore and navigate to the shows I want. The only way I've found to even try to watch a show, is to click onto the specific episode listed on Xfinity, and to select to view it on Paramount. Once it takes me to the service and login to that specific episode, I'm fine. But don't let me try to do anything else within the app, like navigate to another show, or even to get to my own Watchlist there, nothing works! I can only get out by clicking "Exit" a couple of times on my remote. WTH is going on?

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13 days ago

0

XfinityAmandaB

Official Employee

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1.6K Messages

 

Buffered1 If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 days ago

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XfinityMarcos

Official Employee

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1.9K Messages

Hello @D_w2615, I would love a chance to help with your app issues, but I'd like to make sure we're on the same page. What other apps are you experiencing this issue with? Also, are you able to access the Paramount+ app on the X1 platform at all? If you could share a few more details regarding the experience you have once you try to access the app, that would help a great deal. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

0

user_0fa2c4

Visitor

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2 Messages

all of the third party apps. buffering. lagging. all the apps.

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2 days ago

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