1 Message
Unable to view HD channels - Error messages
All of a sudden, beginning on 9/21, I have been unable to view any HD channels. I keep getting an error message telling me that have to upgrade to Hd & my account only allows SD channels. (which is absolutely ridiculous) I decided to just watch Netflix. I called Xfinity and was told that they are aware of the problem and they would have it fixed today. It is now 8:30pm and it isn’t fixed. Yesterday when this started I decided to watch Netflix instead of grainy SD stations but now when I try to access Netflix I get another error message telling me that feature requires Xfinity internet- a feature I already have. Things have therefore gotten worse & not better!! When will this be fixed?????
RMrichie
New Poster
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2 Messages
1 year ago
Having the same problem. Spent several hours on the phone with customer service and "advanced technician" without resolution of the problem. Was told that the issue was a "national issue" and that their engineers were working on it. No time lline given for when the issue would be resolved.
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XfinityVictor
Official Employee
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873 Messages
1 year ago
Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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