Unable to pair 2nd Xfinity xr15v2 remote to xc1-p set top box

I have paired one Xfinity xr15v2 remote to my Xfinity xc1-p set top box. (At least, I think it’s an xc1-p. That’s the only thing I see that looks like a model number.) I’m trying to pair a second xr15v2 remote to that same set top box, but I’ve been unsuccessful so far. I saw in the answer to a previous question in this forum instructions for pairing a second remote to the set top box, but the instructions were for an xr11, which did not work for my xr15v2.

Responses

Accepted Solution

BHelms07

Contributor

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67 Messages

4 years ago

To pair the XR15, Hold down the A and D buttons until the light changes from red to green. Release. Press 9-8-1 on the keypad. The remote will reset and the light will blink blue 3 times. Point the remote at your TV Box and Press and hold the XFINITY and the Info (the i button) until the light changes from red to flashing green. On your TV Box, you should see a screen to pair the remote.

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user_70ef59

Visitor

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16 Messages

@BHelms07 - Thank you for your help. This worked perfectly!

4 years ago

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BruceW

Gold Problem Solver

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26.3K Messages

4 years ago

https://www.urcsupport.com/urc_product/xfinity-xr15/ says:

Press and hold the Xfinity and Info (i) buttons together for five seconds. Wait for the remote light to change from red to green. Follow the instructions by entering the three-digit, TV on-screen pairing code.

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user_70ef59

Visitor

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16 Messages

@BruceW - This did not work for me. But please see my reply to the next person’s (BHelms07) suggestion.

4 years ago

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XfinityAldrik

Official Employee

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2.1K Messages

4 years ago

Hello @user_70ef59, I wanted to reach back out and see if the steps provided by BruceW and BHelms07 were successful at resolving this issue.

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user_70ef59

Visitor

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16 Messages

@XfinityAldrik - Sorry for thé delay in responding. BruceW’s suggestion did NOT work, but BHelm07’s suggestion did work. Thanks for checking back.

4 years ago

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XfinityDena

Official Employee

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3.2K Messages

Thank you so much for the update! I am glad it worked for you. If you have any additional questions you can reach out to the Digital Care Team at any time as we are here 24/7 for your convenience! We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more! Please have a safe and healthy weekend! -Dena

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4 years ago

BruceW

Gold Problem Solver

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26.3K Messages

4 years ago

For reference:

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X1

user_70ef59

Unable to pair 2nd Xfinity xr15v2 remote to xc1-p set top box

BHelms07

user_70ef59

BruceW

user_70ef59

XfinityAldrik

user_70ef59

XfinityDena

BruceW

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