twcowdery's profile

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1 Message

Sun, Jan 3, 2021 11:00 AM

Unable to get cable box and tv connected - XRE-00002 error

I received the XRE-00002 error and have restarted boxes and tv multiple times. This error message says the channels are empty. Says there is a network error that requires a technician but the earliest appointment is in 7 days. This is ridiculus. Everything else is working which leads me to believe it is not network it is communication between cable box and comcast.

Do I need a new cable box or is there a communication problem between Xfinity and my cable box? 

Can someone help? If there is a problem at comcast end it should be listed as an outage so we know we will not have TV and when to expect it to be fixed. 

 

Responses

CCAndrew

Gold Problem Solver

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25.9K Messages

7 m ago

What is “everything else” is working? How do you know where the cable box is at, the signal is live?

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